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In today’s fast-paced digital landscape, customer service via messaging apps like WhatsApp is critical for business growth. This article delves into the use of AI agents, specifically BotsablyAI, as a transformative tool for enhancing customer interactions on WhatsApp. The Evolution of Customer Service in the Digital Era Customer service has undergone a remarkable transformation, shifting from the confines of face-to-face interactions and telephone calls to embracing the digital revolution with open arms.